Cancellation and Refund Policy for JigsawAbacus.com

1. Cancellation Policy

We understand that circumstances may arise where you need to cancel an order. To request a cancellation, please follow these guidelines:

• Cancellations can only be requested before the order has been processed and shipped.
• Please contact our customer support team as soon as possible to request a cancellation.
• We will do our best to accommodate your request, but we cannot guarantee the cancellation of an order once it has been processed.

2. Refund Policy

Our refund policy is as follows:

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 15 days of receiving the item. We will provide instructions for returning the product and will issue a full refund or send a replacement, as per your preference.
• Non-Receipt of Products: If you do not receive your order within [number of days] days of the estimated delivery date, please contact our customer support. We will investigate the issue and offer a refund or reshipment if necessary.
• Change of Mind: We do not provide refunds for orders where the cancellation is due to a change of mind. However, you may be eligible for a return and refund subject to our return policy (if applicable).

3. Return Policy (if applicable)

If a return is applicable, the following conditions will apply:

• The product must be in its original packaging and unused condition.
• A return request must be made within [number of days] days of receiving the product.
• You will be responsible for the cost of return shipping, unless the return is due to a defect or error on our part.